Opening times
Empire Lounge opening times: Monday – Saturday 10.00am – 3.00pm (last orders at 2.40pm)
Box Office: Monday – Saturday 10.00am – 3.00pm and Tuesday – Saturday 6.30pm – 9.00pm
We are closed on bank holidays.
Online booking
Our website has up to the minute details for all shows and films with the option to book online for most of our shows!
Tickets can be purchased online up to two hours before a performance. All tickets purchased online can be collected from the box office prior to the performance. Please note that all tickets purchased online are final and will not be exchanged nor money refunded.
Please note: tickets booked via our website incur a £2 transaction charge.
Reservations
Reserved seats are held for five days from booking. No reservations taken from five days before performance date. Please contact the Box Office for group bookings of 10 or more.
How to pay
We accept cash, cheques and all major credit and debit cards.
Refunds and exchanges
For tickets purchased on or after Monday 16 January 2023, you can exchange your tickets for another performance up to 48 hours before the show you have booked if you are no longer able to attend the performance or film and your booking is not greater than ten tickets for a fee of £1 per ticket. Unless an event is cancelled, all tickets will become non-refundable from this date.
For tickets purchased on or before Sunday 15 January 2023, if you are unable to attend a performance or film for any reason and if your booking is not greater than ten tickets, we will refund the face value of your tickets or exchange them to another event free of charge if you let us know 48 hours before the performance or film.
For groups over ten people, tickets are non-refundable or exchangeable.
Discounts
Some concessions are available for selected shows for Senior Citizens over the age of 65, under 16s and full time students. Proof of eligibility may be required. Carers admitted free on production of a CEA Carer’s Card. Group booking discounts are available for selected shows (not cinema) – book nine tickets get one free. Please enquire about school discounts.
Children and families
The Empire Consett is a family friendly venue. Facilities available include booster seats, smaller sized 3D film glasses, baby changing facilities, child concessions (plus under twos go free if sitting on knee – suitable performances only), children’s café offers and toys and books.
The ground floor of the venue is pushchair accessible, however please be aware that we are unable to store pushchairs if left unattended and they are not permitted to be taken inside the auditorium.
Group bookings
A group discount of one in 10 free is offered on most shows. Group discounts are available at the box office only.
Collections
All tickets must be picked up a minimum of 15 minutes prior to the performance. If not collected by this point we reserve the right to cancel and resell them.
Please note: Tickets booked via telephone, post or internet will incur an administration charge. We reserve the right at all times, and without notice, to cancel any performances. In such circumstances patrons will be entitled to a refund of any ticket price paid by them, or the issue of a replacement ticket to the same value.
