Opening times
We are open 11.00am to 3.00pm from Wednesday to Saturday with later opening times for cinema screenings and theatre performances.
Empire Lounge: Wednesday to Saturday – 11.00am to 3.00pm (last orders at 2.40pm)
Box Office: Wednesday 11.00am to 3.00pm, Thursday to Saturday 11.00am to 3.00pm and 6.30pm to 9.00pm
Seating and pricing
For some of our shows, our auditorium will be split into different price bands with a range of prices based on where we feel the optimum experience will be. We believe there should be accessible priced tickets for all, so by booking early, you can secure the best price.
We love having the front of the auditorium full for every show. To ensure the best experience for our audiences and actors, some seats are not offered for sale until seats towards the front of the theatre are sold.
Disability access seats will always be set at the lowest price and carer/guardian tickets will remain free. The booking process for disability access seats will remain the same by contacting our Box Office on 03000 262 400.
Bookings can be made in person at the Box Office, by telephone, or through this website. Please note, tickets booked online or by telephone include a £2 transaction charge.
Group reservations
We can reserve group bookings of 10 or more. These reservations must be paid at least two months before the show. If you wish to make a group reservation, please contact our Box Office on 03000 262 400.
How to pay
We accept cash, cheques and all major credit and debit cards.
Refunds and exchanges
You can exchange your tickets for another performance up to 48 hours before the show you have booked if you are no longer able to attend the performance or film and your booking is not greater than ten tickets for a fee of £1 per ticket. Unless an event is cancelled, all tickets are non-refundable.
For groups over ten people, tickets are non-refundable or exchangeable.
Discounts
Some concessions are available for selected shows for Senior Citizens over the age of 65, under 16s and full time students. Proof of eligibility may be required. Carers admitted free on production of a CEA Carer’s Card. Group booking discounts are available for selected shows (not cinema) – book nine tickets get one free. Please enquire about school discounts.
Children and families
The Empire Consett is a family friendly venue. Facilities available include booster seats, smaller sized 3D film glasses, baby changing facilities, child concessions (plus under twos go free if sitting on knee – suitable performances only), children’s café offers and toys and books.
The ground floor of the venue is pushchair accessible, however please be aware that we are unable to store pushchairs if left unattended and they are not permitted to be taken inside the auditorium.
Group bookings
A group discount of one in 10 free is offered on most shows. Group discounts are available at the box office only.
Collections
All tickets must be picked up a minimum of 15 minutes prior to the performance. If not collected by this point we reserve the right to cancel and resell them.
Please note: Tickets booked via telephone, post or internet will incur an administration charge. We reserve the right at all times, and without notice, to cancel any performances. In such circumstances patrons will be entitled to a refund of any ticket price paid by them, or the issue of a replacement ticket to the same value.
